View Article Stats - Frequently asked questions
Discover why article views before December 2020 are unavailable. Explore FAQs addressing common concerns and solutions for viewing historical article statistics.
Frequently asked questions
Why can't I see article views in Zendesk before December 2020?
You can't see article views before December 2020 in Zendesk because the feature to track page views was introduced on December 15, 2020. Before this date, Zendesk did not have the capability to record or display historic page view data. If you're…
How can I report on article views in Zendesk Explore?
To report on article views in Zendesk Explore, you need to use the knowledge base dataset, which provides data from December 15, 2020, onwards. This dataset includes metrics and attributes that allow you to analyze page views for your articles….
What is the start date for article view data in Zendesk?
The start date for article view data in Zendesk is December 15, 2020. This is when Zendesk began tracking and providing page view data for articles. Any data before this date is not available because the feature was not implemented until then. If…
Can I access historic page view data in Zendesk?
No, you cannot access historic page view data in Zendesk prior to December 15, 2020. The feature to track and report on page views was introduced on this date, and any data before it is unavailable. If you're looking to analyze article views,…
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