Exclude Bots in Zendesk QA - Frequently asked questions
Discover how to exclude bots from review assignments in Zendesk QA. This page answers common questions and provides guidance on managing bot interactions.
Frequently asked questions
How can I exclude bots from review assignments in Zendesk QA?
To exclude bots from review assignments in Zendesk QA, you need to adjust your assignment settings. Start by creating an assignment. Then, under the 'Reviewers and reviewees' section, navigate to 'Exclude reviewees'. Click the dropdown menu and…
What steps are involved in setting up assignments in Zendesk QA?
Setting up assignments in Zendesk QA involves a few key steps to ensure proper configuration. First, create an assignment. Then, under the 'Reviewers and reviewees' section, you can manage who is included or excluded from the review process….
Where can I find the option to exclude reviewees in Zendesk QA?
The option to exclude reviewees in Zendesk QA is located within the assignment settings. When you create an assignment, look under the 'Reviewers and reviewees' section. Here, you'll find the 'Exclude reviewees' option. By clicking the dropdown…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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Read FreeCash's case study
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