Resolve Zendesk Sell Blank Loading Issue - Frequently asked questions
Frequently asked questions
What happened during the Zendesk Sell incident on July 3, 2024?
On July 3, 2024, Zendesk Sell users experienced issues with the platform loading blank pages in Chrome. This problem occurred from 09:13 UTC to 14:00 UTC. Fortunately, the issue was resolved by 15:45 UTC, and users were advised to use alternative…
How was the Zendesk Sell issue on July 3, 2024 resolved?
The Zendesk Sell issue on July 3, 2024, was resolved by updating the configuration name to its new format. This change corrected the default settings that were causing the platform to load blank pages in Chrome. The incident was fully resolved by…
What was the root cause of the Zendesk Sell incident on July 3, 2024?
The root cause of the Zendesk Sell incident on July 3, 2024, was a change in configuration naming. This change inadvertently caused default settings to be applied, leading to the platform loading blank pages in Chrome. To fix the issue, Zendesk…
What workaround was suggested during the Zendesk Sell incident on July 3, 2024?
During the Zendesk Sell incident on July 3, 2024, users experiencing blank pages in Chrome were advised to clear their cache and cookies or use an alternative browser as a workaround. These temporary solutions were suggested while Zendesk…
Where can I find more information about Zendesk system status?
For current system status information about Zendesk, you can check their system status page. This page provides updates on any ongoing issues and summaries of post-mortem investigations after incidents have ended. If you have additional questions…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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