Root Cause of Zendesk Sell Incident on July 3, 2024
What was the root cause of the Zendesk Sell incident on July 3, 2024?
The root cause of the Zendesk Sell incident on July 3, 2024, was a change in configuration naming. This change inadvertently caused default settings to be applied, leading to the platform loading blank pages in Chrome.
To fix the issue, Zendesk updated the configuration name to its new format, which resolved the problem. This incident highlighted the importance of careful configuration management and prompted Zendesk to schedule additional alerting and automated testing.
More related questions
What happened during the Zendesk Sell incident on July 3, 2024?
On July 3, 2024, Zendesk Sell users experienced issues with the platform loading blank pages in Chrome. This problem occurred from 09:13 UTC to 14:00 UTC. Fortunately, the issue was resolved by 15:45 UTC, and users were advised to use alternative…
How was the Zendesk Sell issue on July 3, 2024 resolved?
The Zendesk Sell issue on July 3, 2024, was resolved by updating the configuration name to its new format. This change corrected the default settings that were causing the platform to load blank pages in Chrome. The incident was fully resolved by…
What workaround was suggested during the Zendesk Sell incident on July 3, 2024?
During the Zendesk Sell incident on July 3, 2024, users experiencing blank pages in Chrome were advised to clear their cache and cookies or use an alternative browser as a workaround. These temporary solutions were suggested while Zendesk…
Where can I find more information about Zendesk system status?
For current system status information about Zendesk, you can check their system status page. This page provides updates on any ongoing issues and summaries of post-mortem investigations after incidents have ended. If you have additional questions…
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