image for site

Zendesk Chat Widget Translation - Frequently asked questions

Explore common questions about Zendesk's automatic translation of offline greeting messages in the Chat widget. Learn how it works and its limitations.

Frequently asked questions

Does Zendesk automatically translate the offline greeting message in the Chat widget?

No, Zendesk does not automatically translate the offline greeting message in the Chat widget. By default, the offline message is displayed in English. However, you can customize and localize this message using custom code through the API as…

How can I localize the offline message in Zendesk Chat?

To localize the offline message in Zendesk Chat, you need to use custom code. The default message is in English, but you can change this by utilizing the API as described in the developer documentation. This allows you to support multiple…

What is the default language for the offline message in Zendesk Chat?

The default language for the offline message in Zendesk Chat is English. This message is shown when agents are not available to chat. If you need to display this message in other languages, you will have to manually customize it using the API. For…

Can I use the API to change the offline message language in Zendesk Chat?

Yes, you can use the API to change the offline message language in Zendesk Chat. The default message is in English, but you can customize it to support multiple languages. By using custom code, you can localize the offline message to better serve…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites