Zendesk Chat Widget Translation - Frequently asked questions
Explore common questions about Zendesk's automatic translation of offline greeting messages in the Chat widget. Learn how it works and its limitations.
Frequently asked questions
Does Zendesk automatically translate the offline greeting message in the Chat widget?
No, Zendesk does not automatically translate the offline greeting message in the Chat widget. By default, the offline message is displayed in English. However, you can customize and localize this message using custom code through the API as…
How can I localize the offline message in Zendesk Chat?
To localize the offline message in Zendesk Chat, you need to use custom code. The default message is in English, but you can change this by utilizing the API as described in the developer documentation. This allows you to support multiple…
What is the default language for the offline message in Zendesk Chat?
The default language for the offline message in Zendesk Chat is English. This message is shown when agents are not available to chat. If you need to display this message in other languages, you will have to manually customize it using the API. For…
Can I use the API to change the offline message language in Zendesk Chat?
Yes, you can use the API to change the offline message language in Zendesk Chat. The default message is in English, but you can customize it to support multiple languages. By using custom code, you can localize the offline message to better serve…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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