Zendesk Offline Greeting Message Translation
Does Zendesk automatically translate the offline greeting message in the Chat widget?
No, Zendesk does not automatically translate the offline greeting message in the Chat widget. By default, the offline message is displayed in English. However, you can customize and localize this message using custom code through the API as detailed in the developer documentation for the offline form in Chat.
If you're looking to support multiple languages, you'll need to manually implement these translations. For more detailed instructions on changing the language settings in your widget, you can refer to the article: How do I change or set the language in the widget on my website?
More related questions
How can I localize the offline message in Zendesk Chat?
To localize the offline message in Zendesk Chat, you need to use custom code. The default message is in English, but you can change this by utilizing the API as described in the developer documentation. This allows you to support multiple languages…
What is the default language for the offline message in Zendesk Chat?
The default language for the offline message in Zendesk Chat is English. This message is shown when agents are not available to chat. If you need to display this message in other languages, you will have to manually customize it using the API. For…
Can I use the API to change the offline message language in Zendesk Chat?
Yes, you can use the API to change the offline message language in Zendesk Chat. The default message is in English, but you can customize it to support multiple languages. By using custom code, you can localize the offline message to better serve…
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