Compare Last Month's Tickets - Frequently asked questions
Discover how to compare last month's tickets to the 12-month average in Zendesk Explore. Find answers to common questions and enhance your data analysis skills.
Frequently asked questions
How do I create a report comparing last month's tickets to a 12-month average in Zendesk Explore?
To create a report comparing last month's tickets to a 12-month average in Zendesk Explore, follow these steps. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Start by clicking the reports icon in…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need Editor or Admin permissions. These permissions allow you to access and manipulate data within Zendesk Explore. If you don't have these permissions, you may need to contact your Zendesk administrator…
Can I compare weekly ticket data instead of monthly in Zendesk Explore?
Yes, you can compare weekly ticket data instead of monthly in Zendesk Explore. This involves adjusting the formula and date range. Instead of usingCOUNT(Tickets)/DCOUNT_VALUES([Ticket created - Month]), use `COUNT(Tickets)/DCOUNT_VALUES([Ticket…
What is the correct end date for the 12-month average metric in Zendesk Explore?
The correct end date for the 12-month average metric in Zendesk Explore is 'To the end of: 1 month ago'. This ensures you get a true 12-month rolling average. This setting looks back to the beginning of the current month in the previous year and…
What skill level is required to create a report in Zendesk Explore?
Creating a report in Zendesk Explore requires an intermediate skill level. This means you should be comfortable with navigating the Explore interface and using its features. The process involves creating calculated metrics and understanding how to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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