How to Fix 'Chat is Disconnected' Error - Frequently asked questions
Discover solutions to the 'Chat is Disconnected' error in Zendesk. Explore common issues, troubleshooting steps, and expert tips to resolve chat connectivity problems.
Frequently asked questions
Why does the 'Chat is Disconnected' error appear when my chat account is open in another location?
The 'Chat is Disconnected' error can occur if your chat account is open in another location. This happens when you're logged into multiple devices or browsers. The session where activity is detected becomes the active one, while the error appears…
What should I do if I see the 'Refresh chat now or wait for the next reconnection attempt' error?
The 'Refresh chat now or wait for the next reconnection attempt' error usually indicates a network change or outage. This can disrupt your chat connection temporarily. To resolve this, you can refresh the chat or wait for the next reconnection…
How can I resolve the 'Your IP address is not allowed' error in Zendesk Chat?
The 'Your IP address is not allowed' error means your chat account has IP address restrictions. This prevents access from unauthorized locations. To fix this, contact a chat admin to add your IP address to the allowlist. For more information on…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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