Resolve 'IP Address Not Allowed' in Chat
Learn how to fix the 'Your IP address is not allowed' error by adjusting IP restrictions in Zendesk Chat.
How can I resolve the 'Your IP address is not allowed' error in Zendesk Chat?
The 'Your IP address is not allowed' error means your chat account has IP address restrictions. This prevents access from unauthorized locations.
To fix this, contact a chat admin to add your IP address to the allowlist. For more information on managing IP restrictions, see the article: Using IP Access Restriction to limit access to the Chat dashboard.
More related questions
Why does the 'Chat is Disconnected' error appear when my chat account is open in another location?
The 'Chat is Disconnected' error can occur if your chat account is open in another location. This happens when you're logged into multiple devices or browsers. The session where activity is detected becomes the active one, while the error appears…
What should I do if I see the 'Refresh chat now or wait for the next reconnection attempt' error?
The 'Refresh chat now or wait for the next reconnection attempt' error usually indicates a network change or outage. This can disrupt your chat connection temporarily. To resolve this, you can refresh the chat or wait for the next reconnection…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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