Yes, you can add CCs to email side conversations using the Zendesk API. To do this, you need to use a specific API endpoint and JSON code. First, use the endpoint:https://yoursubdomain.zendesk.com/api/v2/tickets/{ticket.id}/side_conversations
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To add CCs in Zendesk side conversations, you need to use a specific JSON format. This format allows you to specify the subject, body, and the email addresses you want to CC. Here is the JSON code you should use: ```json { "message": {…
Zendesk does not provide support for custom scripts and API usage. While they offer instructional articles, they do not guarantee the code or provide support for custom implementations. If you are using the Zendesk API to add CCs to email side…