Zendesk Support for Custom Scripts and API
Understand Zendesk's policy on supporting custom scripts and API usage. They provide instructional articles but no direct support.
Is there Zendesk support for custom scripts and API usage?
Zendesk does not provide support for custom scripts and API usage. While they offer instructional articles, they do not guarantee the code or provide support for custom implementations.
If you are using the Zendesk API to add CCs to email side conversations or any other custom script, it's important to understand that you will need to troubleshoot and manage these scripts independently. For more detailed guidance, you can refer to theoriginal article.
More related questions
How can I add CCs to email side conversations using the Zendesk API?
Yes, you can add CCs to email side conversations using the Zendesk API. To do this, you need to use a specific API endpoint and JSON code. First, use the endpoint:https://yoursubdomain.zendesk.com/api/v2/tickets/{ticket.id}/side_conversations….
What is the JSON format for adding CCs in Zendesk side conversations?
To add CCs in Zendesk side conversations, you need to use a specific JSON format. This format allows you to specify the subject, body, and the email addresses you want to CC. Here is the JSON code you should use: ```json { "message": { "subject":…
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