Add CCs to Email Side Conversations via Zendesk API
Learn how to add CCs to email side conversations using the Zendesk API with a specific endpoint and JSON code.
How can I add CCs to email side conversations using the Zendesk API?
Yes, you can add CCs to email side conversations using the Zendesk API. To do this, you need to use a specific API endpoint and JSON code.
First, use the endpoint:https://yoursubdomain.zendesk.com/api/v2/tickets/{ticket.id}/side_conversations. Make sure to replaceyoursubdomainwith your actual Zendesk subdomain and{ticket.id}with the ID of the ticket you are working with. Then, use the following JSON code, replacing the email addresses with the ones you want to CC:
{ "message": { "subject": "Your subject written here", "body": "The description written here", "to": [ { "email": "name1@testmail.com" }, { "email": "name2@testmail.com" } ] } }Please note that this information is for instructional purposes only, and Zendesk does not provide support for custom scripts and API. For more details, you can check theoriginal article.
More related questions
What is the JSON format for adding CCs in Zendesk side conversations?
To add CCs in Zendesk side conversations, you need to use a specific JSON format. This format allows you to specify the subject, body, and the email addresses you want to CC. Here is the JSON code you should use: ```json { "message": { "subject":…
Is there Zendesk support for custom scripts and API usage?
Zendesk does not provide support for custom scripts and API usage. While they offer instructional articles, they do not guarantee the code or provide support for custom implementations. If you are using the Zendesk API to add CCs to email side…
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