Mapping Attributes from Active Directory - Frequently asked questions
Explore common questions about mapping attributes from Active Directory using ADFS and SAML. Find answers to frequently asked questions and troubleshoot common issues.
Frequently asked questions
How do I pass a user's full name from Active Directory to Zendesk using ADFS and SAML?
To pass a user's full name from Active Directory to Zendesk using ADFS and SAML, you need to create a rule with the Send LDAP Attributes template. In the LDAP Attribute section, add a row for Surname and a row for Given-Name. For the Outgoing…
How can I map a user's organization from Active Directory to Zendesk?
Mapping a user's organization from Active Directory to Zendesk involves creating a rule with the Send LDAP Attributes template. You need to select the field in Active Directory that you want to map to the organization in Zendesk. For the LDAP…
How do I pass a user's phone number from Active Directory to Zendesk?
To pass a user's phone number from Active Directory to Zendesk, you need to create a rule using the Send LDAP Attributes template. In the LDAP Attribute section, select Telephone-Number. For the Outgoing Claim Type, type 'phone' in lowercase….
How can I set a user's role in Zendesk based on their group membership in Active Directory?
Setting a user's role in Zendesk based on their group membership in Active Directory is a two-step process. First, create a new rule using the Send Group Membership as a Claim template. Locate the group you wish to map to the role and select Role…
How do I set a custom role for a user in Zendesk using ADFS and SAML?
To set a custom role for a user in Zendesk using ADFS and SAML, you'll need to use the Custom Agent Roles API to get the role ID. Follow the steps for creating a generic role rule, but instead of using 'agent' or 'admin' for the Outgoing claim…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Freecash
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