Setting User's Role with Group Membership in ADFS
How can I set a user's role in Zendesk based on their group membership in Active Directory?
Setting a user's role in Zendesk based on their group membership in Active Directory is a two-step process.
First, create a new rule using the Send Group Membership as a Claim template. Locate the group you wish to map to the role and select Role for the Outgoing claim type. After creating the rule, edit it to create a custom rule by copying the rule language, removing the default string, and leaving only the word 'role'. This setup allows you to map group memberships to specific roles in Zendesk.
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