How to Identify Zendesk Talk or Sell Voice - Frequently asked questions
Frequently asked questions
What is the difference between Zendesk Talk and Sell Voice?
Zendesk Talk and Sell Voice are two distinct voice functions within Zendesk.Talkis integrated with Zendesk Support, allowing customers and agents to make phone calls directly within support tickets. This feature is designed to enhance…
How do I use Zendesk Talk for voice calls?
Zendesk Talk allows you to make voice calls within the Support interface. This feature is designed to facilitate communication between customers and agents by integrating phone calls into support tickets. You can initiate a Talk call from the top…
How can I set up Sell Voice in Zendesk?
Setting up Sell Voice in Zendesk allows you to call leads and contacts directly from Deals within the Sell product. This feature is tailored for sales teams to streamline their communication with potential clients. You can initiate calls from the…
Can I make calls directly from a Zendesk Support ticket?
Yes, you can make calls directly from a Zendesk Support ticket using the Talk feature. This integration allows you to add phone calls to support tickets, ensuring that all customer interactions are documented and easily accessible. This feature is…
Where can I find the Talk console in Zendesk Support?
The Talk console in Zendesk Support is located at the top right of the Support interface. This console allows you to manage and initiate voice calls, providing a seamless way to integrate phone communication into your support workflow. By using the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
