Making Calls from Zendesk Support Tickets
Can I make calls directly from a Zendesk Support ticket?
Yes, you can make calls directly from a Zendesk Support ticket using the Talk feature. This integration allows you to add phone calls to support tickets, ensuring that all customer interactions are documented and easily accessible. This feature is particularly useful for providing real-time support and maintaining a comprehensive record of customer communications.
To learn more about using Talk within Support, you can check out resources like 'Using Talk for Voice' and 'Zendesk Talk for Agents'.
More related questions
What is the difference between Zendesk Talk and Sell Voice?
Zendesk Talk and Sell Voice are two distinct voice functions within Zendesk.Talkis integrated with Zendesk Support, allowing customers and agents to make phone calls directly within support tickets. This feature is designed to enhance…
How do I use Zendesk Talk for voice calls?
Zendesk Talk allows you to make voice calls within the Support interface. This feature is designed to facilitate communication between customers and agents by integrating phone calls into support tickets. You can initiate a Talk call from the top…
How can I set up Sell Voice in Zendesk?
Setting up Sell Voice in Zendesk allows you to call leads and contacts directly from Deals within the Sell product. This feature is tailored for sales teams to streamline their communication with potential clients. You can initiate calls from the…
Where can I find the Talk console in Zendesk Support?
The Talk console in Zendesk Support is located at the top right of the Support interface. This console allows you to manage and initiate voice calls, providing a seamless way to integrate phone communication into your support workflow. By using the…
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