What's New in Zendesk September 2020 - Frequently asked questions
Frequently asked questions
What changes have been made to the Triggers page in Zendesk Support?
The Triggers page in Zendesk Support has a new design to improve sorting and accessibility. You can now sort triggers by clicking on a column heading in the triggers list, making it easier to find what you need. Additionally, the 'Reorder page'…
How has CAPTCHA support changed in Zendesk?
Zendesk has switched from Google reCAPTCHA to Cloudflare's bot detection and management software. This change aims to better catch malicious bot traffic and reduce the hassle for users who need to solve CAPTCHAs when submitting tickets or signing…
What new features are available in Explore Enterprise?
Explore Enterprise is the newest plan in Zendesk Explore, offering real-time access to business information and advanced sharing capabilities. It includes a pre-built live dashboard for Support, Talk, and Chat, the ability to add live data widgets…
What updates have been made to email templates in Zendesk Sell?
In Zendesk Sell, agents can now create both shared and personal email templates for contacts and deals. This update allows for more personalized and efficient communication with clients. For more information, see the section on [Creating and…
What social messaging channels are supported in the Zendesk Agent Workspace?
The Zendesk Agent Workspace now supports Facebook Messenger and Twitter Direct Message (DM) as social messaging channels. This integration allows agents to manage customer interactions across these popular platforms seamlessly. For more details,…
How can I manage social messaging notifications in Zendesk Agent Workspace?
In the Zendesk Agent Workspace, a social messaging notifications list is available to help you stay on top of customer messages. This list updates when a new message arrives in a social messaging ticket that you don't have open, allowing you to…
What improvements have been made to the Sandbox interface in Zendesk Admin Center?
The Sandbox interface for Enterprise accounts has moved to the Admin Center, providing a smoother experience for managing and interacting with your sandbox. The Premium Sandbox interface, available as a Support Suite add-on, has also been enhanced…
How can I configure my firewall for use with Zendesk?
To configure your firewall for use with Zendesk, you can use the Zendesk API to get an up-to-date list of the main Zendesk ingress and egress IP addresses. This endpoint doesn't require authentication, so you can easily access it through a web…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
