Managing Social Messaging Notifications in Zendesk
How can I manage social messaging notifications in Zendesk Agent Workspace?
In the Zendesk Agent Workspace, a social messaging notifications list is available to help you stay on top of customer messages. This list updates when a new message arrives in a social messaging ticket that you don't have open, allowing you to manage conversations efficiently and respond quickly.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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