How to Add Voicemail & Greetings in Talk - Frequently asked questions
Discover answers to common questions about adding voicemail and greetings in Zendesk Talk. Learn how to set up, customize, and manage your voicemail efficiently.
Frequently asked questions
How do I set up voicemail in Zendesk Talk?
To set up voicemail in Zendesk Talk, you need to have a Zendesk Talk plan and be an Administrator. Start by navigating to the Admin Center, then open Channels > Talk and email > Talk, and select Greetings. Click 'Add greeting', enter a name, and…
How can I add a new greeting in Zendesk Talk?
Adding a new greeting in Zendesk Talk is straightforward. First, go to the Admin Center, then navigate to Channels > Talk and email > Talk, and select Greetings. Click 'Add greeting', enter a name for your greeting, and choose the appropriate…
What are the prerequisites for setting up voicemail in Zendesk Talk?
Before setting up voicemail in Zendesk Talk, ensure you have a Zendesk Talk plan and Administrator access. These prerequisites are necessary to access the settings required for configuring voicemail and greetings. If you meet these requirements,…
How do I verify my new greeting in Zendesk Talk?
To verify your new greeting in Zendesk Talk, call your Zendesk Talk number from an external phone line. This step ensures that the greeting plays as expected. It's a good practice to test your setup after adding a new greeting to confirm…
Can I upload a pre-recorded audio file for greetings in Zendesk Talk?
Yes, you can upload a pre-recorded audio file for greetings in Zendesk Talk. When adding a new greeting, you have the option to either record directly using your web browser or upload an audio file. This flexibility allows you to use…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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