Resource Management APIs for ZIS - Frequently asked questions
Explore common questions about Zendesk Integration Services' Resource Management APIs. Learn how to integrate, manage resources, and optimize your Zendesk experience.
Frequently asked questions
What are the new resource management API endpoints for Zendesk Integration Services?
Zendesk has introduced new resource management API endpoints for ZIS to enhance integration creation and maintenance. These endpoints include options to list and delete key resources such as bundles, integrations, and jobspecs, making it easier to…
Why did Zendesk introduce changes to the ZIS resource management?
Zendesk introduced these changes to address feedback about the difficulty in tracking ZIS resources during the development lifecycle. The new features provide better visibility and control over integrations, making it easier to manage and update…
How do the new ZIS API endpoints improve integration management?
The new ZIS API endpoints improve integration management by providing tools to list and delete resources, making it easier to maintain and update integrations. This enhancement simplifies the process of managing ZIS resources. With the ability to…
What steps should I take to utilize the new ZIS features?
To utilize the new ZIS features, you can start by exploring the updated API endpoints available now. These features are designed to enhance your integration management experience. For more detailed information, you can refer to the ZIS API…
What are the benefits of making bundles a more specific and permanent resource in ZIS?
Making bundles a more specific and permanent resource in ZIS offers several benefits, including improved resource management and integration maintenance. This change ensures that bundles are persistent and can be created, fetched, updated, and…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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