How to Block Unwanted Callers - Frequently asked questions
Frequently asked questions
How can I block a single phone number in Zendesk Talk?
Blocking a single phone number in Zendesk Talk is straightforward. You can block a specific number by navigating to the Blocked numbers tab in the Talk channel settings. Once there, click 'Add number', select 'Equal to' from the Condition…
Can I block multiple phone numbers using conditions in Zendesk Talk?
Yes, you can block multiple phone numbers using conditions in Zendesk Talk. This feature allows you to block numbers that match a specific pattern. To do this, go to the Blocked numbers tab, click 'Add number', and choose a condition like 'Starts…
How do I edit a blocked number in Zendesk Talk?
Editing a blocked number in Zendesk Talk is simple and takes effect immediately. You can modify the number or condition directly from the Blocked numbers tab. To edit, click the icon next to the number or condition you want to change, select…
What happens if I try to call a blocked number in Zendesk Talk?
If you attempt to call a blocked number in Zendesk Talk, the call will not connect. Instead, you'll receive a message indicating that the number is blocked. This feature ensures that no calls can be made to numbers that have been added to your…
How can I unblock a phone number in Zendesk Talk?
Unblocking a phone number in Zendesk Talk is quick and easy. You can remove a number from the blocked list by accessing the Blocked numbers tab. Click the icon next to the number or condition you wish to unblock, select 'Unblock' from the…
Why can't I block a phone number in Zendesk Talk?
If you're unable to block a phone number in Zendesk Talk, it might be due to the number not being in the correct format. Numbers must be in the e.164 format, which includes the country code (e.g., +12065551234). Ensure that the number you are…
Who can manage blocked numbers in Zendesk Talk?
In Zendesk Talk, only agents with the Admin or Team lead role have the ability to manage blocked numbers. This includes blocking, editing, and unblocking numbers. If you need to configure roles for your users to allow them to manage blocked…
Is there a proactive way to block spam calls in Zendesk Talk?
Currently, Zendesk Talk does not offer a proactive way to block spam calls beyond registering on the Do Not Call registry. Blocking anonymous calls is not recommended as it may block legitimate callers. For now, the best approach is to manually…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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