image for site

Block a Single Phone Number in Zendesk Talk

Learn how to block a specific phone number in Zendesk Talk using the e.164 format. Follow these simple steps to manage unwanted calls.

How can I block a single phone number in Zendesk Talk?

Blocking a single phone number in Zendesk Talk is straightforward. You can block a specific number by navigating to the Blocked numbers tab in the Talk channel settings.

Once there, click 'Add number', select 'Equal to' from the Condition drop-down list, and enter the phone number in the e.164 format (e.g., +12065551234). After saving your changes, the number will be added to your blocked list and immediately blocked. For more details, check out the originalZendesk article.


More related questions

Can I block multiple phone numbers using conditions in Zendesk Talk?

Yes, you can block multiple phone numbers using conditions in Zendesk Talk. This feature allows you to block numbers that match a specific pattern. To do this, go to the Blocked numbers tab, click 'Add number', and choose a condition like 'Starts…

How do I edit a blocked number in Zendesk Talk?

Editing a blocked number in Zendesk Talk is simple and takes effect immediately. You can modify the number or condition directly from the Blocked numbers tab. To edit, click the icon next to the number or condition you want to change, select 'Edit'…

What happens if I try to call a blocked number in Zendesk Talk?

If you attempt to call a blocked number in Zendesk Talk, the call will not connect. Instead, you'll receive a message indicating that the number is blocked. This feature ensures that no calls can be made to numbers that have been added to your…

How can I unblock a phone number in Zendesk Talk?

Unblocking a phone number in Zendesk Talk is quick and easy. You can remove a number from the blocked list by accessing the Blocked numbers tab. Click the icon next to the number or condition you wish to unblock, select 'Unblock' from the drop-down…

Why can't I block a phone number in Zendesk Talk?

If you're unable to block a phone number in Zendesk Talk, it might be due to the number not being in the correct format. Numbers must be in the e.164 format, which includes the country code (e.g., +12065551234). Ensure that the number you are…

Who can manage blocked numbers in Zendesk Talk?

In Zendesk Talk, only agents with the Admin or Team lead role have the ability to manage blocked numbers. This includes blocking, editing, and unblocking numbers. If you need to configure roles for your users to allow them to manage blocked…

Is there a proactive way to block spam calls in Zendesk Talk?

Currently, Zendesk Talk does not offer a proactive way to block spam calls beyond registering on the Do Not Call registry. Blocking anonymous calls is not recommended as it may block legitimate callers. For now, the best approach is to manually…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites