You can feature up to six articles in the Zendesk help center search box to help users find important information quickly. To do this, navigate to the Guide, click the Settings icon in the sidebar, and then click Search settings. Under Featured…
Reordering featured articles in Zendesk is simple and allows you to prioritize the most important content. Go to the Guide, click the Settings icon, and then Search settings. Under Featured articles, click Manage. You can then drag and drop…
Yes, you can remove or replace featured articles in Zendesk to keep your help center content up-to-date. To do this, go to the Guide, click the Settings icon, and then Search settings. Under Featured articles, click Manage. You can uncheck the…
If you don't configure featured articles in Zendesk, the drop-down list will not appear when users click the search field. This means users will not see any pre-selected articles until they start typing their search query. Configuring featured…
No, Zendesk's featured articles feature does not require Instant Search to be enabled. Previously, this was a requirement, but an update now allows featured articles to work independently of the Instant Search setting. This means you can use…
To view and sort the featured article list in Zendesk, go to the Guide, click the Settings icon, and then Search settings. Under Featured articles, click Manage to see the list of articles. You can change the order by dragging and dropping articles…