Feature Articles in Zendesk Help Center Search Box
How can I feature articles in the Zendesk help center search box?
You can feature up to six articles in the Zendesk help center search box to help users find important information quickly. To do this, navigate to the Guide, click the Settings icon in the sidebar, and then click Search settings. Under Featured articles, click Manage to view and select the articles you want to feature. You can use the search field to find specific articles by keywords. Once you've selected the articles, click Save to update the list.Learn more.
More related questions
How do I reorder featured articles in Zendesk?
Reordering featured articles in Zendesk is simple and allows you to prioritize the most important content. Go to the Guide, click the Settings icon, and then Search settings. Under Featured articles, click Manage. You can then drag and drop…
Can I remove or replace featured articles in Zendesk?
Yes, you can remove or replace featured articles in Zendesk to keep your help center content up-to-date. To do this, go to the Guide, click the Settings icon, and then Search settings. Under Featured articles, click Manage. You can uncheck the…
What happens if I don't configure featured articles in Zendesk?
If you don't configure featured articles in Zendesk, the drop-down list will not appear when users click the search field. This means users will not see any pre-selected articles until they start typing their search query. Configuring featured…
Does Zendesk's featured articles require Instant Search to be enabled?
No, Zendesk's featured articles feature does not require Instant Search to be enabled. Previously, this was a requirement, but an update now allows featured articles to work independently of the Instant Search setting. This means you can use…
How can I view and sort the featured article list in Zendesk?
To view and sort the featured article list in Zendesk, go to the Guide, click the Settings icon, and then Search settings. Under Featured articles, click Manage to see the list of articles. You can change the order by dragging and dropping articles…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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