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Why Calls Show Abandoned in Voicemail - Frequently asked questions

Discover why calls appear as abandoned in voicemail even when it's off. Explore multiple FAQs addressing common concerns and solutions for this issue.

Frequently asked questions

Why do calls show as abandoned in voicemail when voicemail is off in Zendesk Talk?

Calls may appear as 'Abandoned in Voicemail' even when voicemail is off because the caller hangs up during the greeting. When a caller is presented with the greeting message and decides to hang up before it finishes, the call is marked as…

What happens if a caller listens to the entire greeting in Zendesk Talk?

If a caller listens to the entire greeting without being routed to an agent, the call is marked as 'Non-answered'. This status indicates that the call was not connected to an agent or voicemail. In Zendesk Talk, when voicemail is off and a caller…

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