Why Calls Show Abandoned in Voicemail - Frequently asked questions
Discover why calls appear as abandoned in voicemail even when it's off. Explore multiple FAQs addressing common concerns and solutions for this issue.
Frequently asked questions
Why do calls show as abandoned in voicemail when voicemail is off in Zendesk Talk?
Calls may appear as 'Abandoned in Voicemail' even when voicemail is off because the caller hangs up during the greeting. When a caller is presented with the greeting message and decides to hang up before it finishes, the call is marked as…
What happens if a caller listens to the entire greeting in Zendesk Talk?
If a caller listens to the entire greeting without being routed to an agent, the call is marked as 'Non-answered'. This status indicates that the call was not connected to an agent or voicemail. In Zendesk Talk, when voicemail is off and a caller…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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