Calls Abandoned in Voicemail with Voicemail Off
Learn why calls show as 'Abandoned in Voicemail' in Zendesk Talk even when voicemail is off.
Why do calls show as abandoned in voicemail when voicemail is off in Zendesk Talk?
Calls may appear as 'Abandoned in Voicemail' even when voicemail is off because the caller hangs up during the greeting. When a caller is presented with the greeting message and decides to hang up before it finishes, the call is marked as 'Abandoned in Voicemail'.
This can be seen in the Admin Center under Talk > Usage charges in the Call history tab. It's important to note that this status is not indicative of a voicemail being left, but rather that the call was terminated by the caller during the greeting phase. For more details, you can check the article onReviewing your Talk usage charges.
More related questions
What happens if a caller listens to the entire greeting in Zendesk Talk?
If a caller listens to the entire greeting without being routed to an agent, the call is marked as 'Non-answered'. This status indicates that the call was not connected to an agent or voicemail. In Zendesk Talk, when voicemail is off and a caller…
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