Call Status When Listening to Full Greeting
Discover what happens in Zendesk Talk when a caller listens to the entire greeting without connecting to an agent.
What happens if a caller listens to the entire greeting in Zendesk Talk?
If a caller listens to the entire greeting without being routed to an agent, the call is marked as 'Non-answered'. This status indicates that the call was not connected to an agent or voicemail.
In Zendesk Talk, when voicemail is off and a caller listens to the full greeting, the system recognizes that no further action was taken, such as connecting to an agent, and thus labels it as 'Non-answered'. This helps in differentiating between calls that were simply not picked up and those where the caller hung up during the greeting.
More related questions
Why do calls show as abandoned in voicemail when voicemail is off in Zendesk Talk?
Calls may appear as 'Abandoned in Voicemail' even when voicemail is off because the caller hangs up during the greeting. When a caller is presented with the greeting message and decides to hang up before it finishes, the call is marked as…
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