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Running Out of Answer Bot Resolutions - Frequently asked questions

Discover what happens when you run out of Answer Bot resolutions. This page addresses common questions and provides insights into managing your Answer Bot effectively.

Frequently asked questions

What happens when I run out of Answer Bot resolutions?

When you run out of Answer Bot resolutions, the bot stops suggesting articles. If you exhaust your allotted resolutions in a billing cycle, the Answer Bot will not suggest any articles in trigger notifications, although the trigger itself will…

How does the pricing model change affect Answer Bot users?

The pricing model for Answer Bot users is shifting to a usage-based model. Starting in May 2023, customers on Zendesk Suite plans will transition to a usage-based pricing model for autoreplies and conversation bots, which will be based on Monthly…

What should I do if I don't want to continue with an Answer Bot subscription?

If you choose not to continue with an Answer Bot subscription, it's best to update your settings. Zendesk recommends manually updating your business rules and Web Widget settings to remove any Zendesk bot actions. This ensures that your system…

Will existing Zendesk customers be immediately affected by the pricing changes?

Existing Zendesk customers won't be immediately affected by the pricing changes. The new usage-based pricing model will not impact existing customers until their next renewal, and no sooner than September 2023. This gives current users time to…

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