Running Out of Answer Bot Resolutions - Frequently asked questions
Discover what happens when you run out of Answer Bot resolutions. This page addresses common questions and provides insights into managing your Answer Bot effectively.
Frequently asked questions
What happens when I run out of Answer Bot resolutions?
When you run out of Answer Bot resolutions, the bot stops suggesting articles. If you exhaust your allotted resolutions in a billing cycle, the Answer Bot will not suggest any articles in trigger notifications, although the trigger itself will…
How does the pricing model change affect Answer Bot users?
The pricing model for Answer Bot users is shifting to a usage-based model. Starting in May 2023, customers on Zendesk Suite plans will transition to a usage-based pricing model for autoreplies and conversation bots, which will be based on Monthly…
What should I do if I don't want to continue with an Answer Bot subscription?
If you choose not to continue with an Answer Bot subscription, it's best to update your settings. Zendesk recommends manually updating your business rules and Web Widget settings to remove any Zendesk bot actions. This ensures that your system…
Will existing Zendesk customers be immediately affected by the pricing changes?
Existing Zendesk customers won't be immediately affected by the pricing changes. The new usage-based pricing model will not impact existing customers until their next renewal, and no sooner than September 2023. This gives current users time to…
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Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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