Running Out of Answer Bot Resolutions: What Happens?
What happens when I run out of Answer Bot resolutions?
When you run out of Answer Bot resolutions, the bot stops suggesting articles. If you exhaust your allotted resolutions in a billing cycle, the Answer Bot will not suggest any articles in trigger notifications, although the trigger itself will still fire as usual. In the Web Widget, users will not see articles from the bot but will experience the standard Web Widget interface.
If you decide not to continue with an Answer Bot subscription, it's recommended to manually update your business rules and Web Widget settings to remove Zendesk bot actions. For more details, you can refer to theZendesk bot resources.
More related questions
How does the pricing model change affect Answer Bot users?
The pricing model for Answer Bot users is shifting to a usage-based model. Starting in May 2023, customers on Zendesk Suite plans will transition to a usage-based pricing model for autoreplies and conversation bots, which will be based on Monthly…
What should I do if I don't want to continue with an Answer Bot subscription?
If you choose not to continue with an Answer Bot subscription, it's best to update your settings. Zendesk recommends manually updating your business rules and Web Widget settings to remove any Zendesk bot actions. This ensures that your system…
Will existing Zendesk customers be immediately affected by the pricing changes?
Existing Zendesk customers won't be immediately affected by the pricing changes. The new usage-based pricing model will not impact existing customers until their next renewal, and no sooner than September 2023. This gives current users time to…
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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