Remove Phone Number from Web Widget - Frequently asked questions
Discover how to remove your phone number from Zendesk's Web Widget Classic. This page answers common questions and provides guidance on managing widget settings.
Frequently asked questions
How can I hide my phone number in the Zendesk Web Widget (Classic)?
To hide your phone number in the Zendesk Web Widget (Classic), you have two options. If you want to keep the option for customers to request a callback, navigate to Admin Center, go to Talk settings, select the Widget tab, and under Contact…
What are the steps to disable Talk in the Zendesk Web Widget?
Disabling Talk in the Zendesk Web Widget is straightforward. To do this, go to the Admin Center, navigate to the Web Widget page, and select the Customization tab. Here, you will find a slider for Talk. Simply toggle this slider to the off…
Can I allow callback requests without showing my phone number in Zendesk Web Widget?
Yes, you can allow callback requests without displaying your phone number in the Zendesk Web Widget. To achieve this, go to the Admin Center, access Talk settings, and select the Widget tab. Under Contact options, choose 'Request a callback' from…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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