image for site

Steps to Disable Talk in Zendesk Web Widget

Find out how to disable Talk in the Zendesk Web Widget to prevent your phone number from being displayed.

What are the steps to disable Talk in the Zendesk Web Widget?

Disabling Talk in the Zendesk Web Widget is straightforward.

To do this, go to the Admin Center, navigate to the Web Widget page, and select the Customization tab. Here, you will find a slider for Talk. Simply toggle this slider to the off position to disable Talk for your widget.

This action will prevent your phone number from being displayed and stop directing customers to the Talk channel.


More related questions

How can I hide my phone number in the Zendesk Web Widget (Classic)?

To hide your phone number in the Zendesk Web Widget (Classic), you have two options. If you want to keep the option for customers to request a callback, navigate to Admin Center, go to Talk settings, select the Widget tab, and under Contact…

Can I allow callback requests without showing my phone number in Zendesk Web Widget?

Yes, you can allow callback requests without displaying your phone number in the Zendesk Web Widget. To achieve this, go to the Admin Center, access Talk settings, and select the Widget tab. Under Contact options, choose 'Request a callback' from…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites