Steps to Disable Talk in Zendesk Web Widget
Find out how to disable Talk in the Zendesk Web Widget to prevent your phone number from being displayed.
What are the steps to disable Talk in the Zendesk Web Widget?
Disabling Talk in the Zendesk Web Widget is straightforward.
To do this, go to the Admin Center, navigate to the Web Widget page, and select the Customization tab. Here, you will find a slider for Talk. Simply toggle this slider to the off position to disable Talk for your widget.
This action will prevent your phone number from being displayed and stop directing customers to the Talk channel.
More related questions
How can I hide my phone number in the Zendesk Web Widget (Classic)?
To hide your phone number in the Zendesk Web Widget (Classic), you have two options. If you want to keep the option for customers to request a callback, navigate to Admin Center, go to Talk settings, select the Widget tab, and under Contact…
Can I allow callback requests without showing my phone number in Zendesk Web Widget?
Yes, you can allow callback requests without displaying your phone number in the Zendesk Web Widget. To achieve this, go to the Admin Center, access Talk settings, and select the Widget tab. Under Contact options, choose 'Request a callback' from…
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