Hide Phone Number in Zendesk Web Widget (Classic)
Learn how to hide your phone number in the Zendesk Web Widget (Classic) while still allowing callback requests or disabling Talk entirely.
How can I hide my phone number in the Zendesk Web Widget (Classic)?
To hide your phone number in the Zendesk Web Widget (Classic), you have two options.
If you want to keep the option for customers to request a callback, navigate to Admin Center, go to Talk settings, select the Widget tab, and under Contact options, choose 'Request a callback'. This will hide your number but still allow customers to request a callback.
Alternatively, if you don't want to direct customers to the Talk channel at all, you can disable Talk for your widget. Go to Admin Center, access the Web Widget page, select the Customization tab, and toggle the Talk slider to the off position.
For more details, you can refer to the originalZendesk article.
More related questions
What are the steps to disable Talk in the Zendesk Web Widget?
Disabling Talk in the Zendesk Web Widget is straightforward. To do this, go to the Admin Center, navigate to the Web Widget page, and select the Customization tab. Here, you will find a slider for Talk. Simply toggle this slider to the off position…
Can I allow callback requests without showing my phone number in Zendesk Web Widget?
Yes, you can allow callback requests without displaying your phone number in the Zendesk Web Widget. To achieve this, go to the Admin Center, access Talk settings, and select the Widget tab. Under Contact options, choose 'Request a callback' from…
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