Allow Callback Requests Without Showing Phone Number
Learn how to enable callback requests in Zendesk Web Widget without displaying your phone number to customers.
Can I allow callback requests without showing my phone number in Zendesk Web Widget?
Yes, you can allow callback requests without displaying your phone number in the Zendesk Web Widget.
To achieve this, go to the Admin Center, access Talk settings, and select the Widget tab. Under Contact options, choose 'Request a callback' from the drop-down menu. This setting will hide your phone number while still enabling customers to request a callback from your support team.
More related questions
How can I hide my phone number in the Zendesk Web Widget (Classic)?
To hide your phone number in the Zendesk Web Widget (Classic), you have two options. If you want to keep the option for customers to request a callback, navigate to Admin Center, go to Talk settings, select the Widget tab, and under Contact…
What are the steps to disable Talk in the Zendesk Web Widget?
Disabling Talk in the Zendesk Web Widget is straightforward. To do this, go to the Admin Center, navigate to the Web Widget page, and select the Customization tab. Here, you will find a slider for Talk. Simply toggle this slider to the off position…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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