Can't Sign Into Zendesk App - Frequently asked questions
Explore solutions for common issues when signing into the Zendesk Support mobile app. Find answers to frequently asked questions and troubleshoot login problems effectively.
Frequently asked questions
Why can't I sign into the Zendesk Support mobile app?
If you're having trouble signing into the Zendesk Support mobile app, there are a few things you can check. First, ensure that the mobile app is enabled in the Admin Center under Account > Security > More settings. If you don't have a password…
What should I do if I receive an 'Access has been revoked' message?
Receiving an 'Access has been revoked' message can be frustrating, but there are steps you can take to resolve it. First, ensure that mobile app access is enabled in your security settings. This setting can be found in the Admin Center under…
How can I reset my password for the Zendesk Support mobile app?
If you need to reset your password for the Zendesk Support mobile app, you can do so by following the steps outlined in the Zendesk help article on resetting passwords. This is essential if you don't have a password for your Support account. To…
Why am I redirected to my company's login screen when using SSO?
If you're being redirected to your company's login screen when trying to sign in via SSO on the Zendesk Support mobile app, it could be due to the SSO configuration. This often happens when the app is set up to authenticate through your company's…
What can I do if the Zendesk Support mobile app says 'not found' under my email?
If the Zendesk Support mobile app displays 'not found' under your email, it might be due to an incorrect email address or a mismatch with your agent profile. Ensure that the email address you're using is the primary email address associated with…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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Freecash
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Read FreeCash's case study
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