Troubleshooting Zendesk Support Mobile App Login Issues
Why can't I sign into the Zendesk Support mobile app?
If you're having trouble signing into the Zendesk Support mobile app, there are a few things you can check. First, ensure that the mobile app is enabled in the Admin Center under Account > Security > More settings.
If you don't have a password for your Support account, you'll need to create one. Also, make sure you're using the non-host-mapped subdomain for your Support account, which is yoursubdomain.zendesk.com. Lastly, double-check that the email address you're using to sign in is the primary email address on your agent profile. For more details, you can refer to theoriginal article.
More related questions
What should I do if I receive an 'Access has been revoked' message?
Receiving an 'Access has been revoked' message can be frustrating, but there are steps you can take to resolve it. First, ensure that mobile app access is enabled in your security settings. This setting can be found in the Admin Center under…
How can I reset my password for the Zendesk Support mobile app?
If you need to reset your password for the Zendesk Support mobile app, you can do so by following the steps outlined in the Zendesk help article on resetting passwords. This is essential if you don't have a password for your Support account. To…
Why am I redirected to my company's login screen when using SSO?
If you're being redirected to your company's login screen when trying to sign in via SSO on the Zendesk Support mobile app, it could be due to the SSO configuration. This often happens when the app is set up to authenticate through your company's…
What can I do if the Zendesk Support mobile app says 'not found' under my email?
If the Zendesk Support mobile app displays 'not found' under your email, it might be due to an incorrect email address or a mismatch with your agent profile. Ensure that the email address you're using is the primary email address associated with…
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