How to Fix Notification Issues - Frequently asked questions
Discover solutions to common issues with receiving notifications for new tickets. Explore frequently asked questions and troubleshooting tips to ensure you never miss an update.
Frequently asked questions
Why am I not receiving email notifications for new Zendesk tickets?
If you're not getting email notifications for new Zendesk tickets, it might be due to a deactivated trigger or blocked emails. First, check if the trigger responsible for sending notifications is active. Look into the ticket events to see if a…
How can I check if a Zendesk trigger is deactivated?
To check if a Zendesk trigger is deactivated, you need to review your trigger settings. Start by examining the ticket events to see if any trigger is notifying your team. The default trigger for notifications is usually 'Notify all agents of…
What should I do if Zendesk notifications are blocked by my email?
If Zendesk notifications are being blocked by your email, you might need to adjust your email settings. First, confirm that the trigger is running and sending notifications. If it is, but you're still not receiving emails, check your spam or junk…
How can I create a new trigger in Zendesk for ticket notifications?
Creating a new trigger in Zendesk for ticket notifications is a straightforward process. If your existing triggers are deactivated or deleted, you can build a new one. Go to your Zendesk settings and create a trigger that mirrors the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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