Not Receiving Zendesk Ticket Notifications
Why am I not receiving email notifications for new Zendesk tickets?
If you're not getting email notifications for new Zendesk tickets, it might be due to a deactivated trigger or blocked emails.
First, check if the trigger responsible for sending notifications is active. Look into the ticket events to see if a trigger, like 'Notify all agents of received request', is in place. If not, check your deactivated triggers and reactivate any necessary ones. Alternatively, you can create a new trigger to replicate the default functionality. If triggers are working but emails aren't coming through, check your spam folder or consult your email admin to ensure emails aren't being blocked. For more details, visit theZendesk help article.
More related questions
How can I check if a Zendesk trigger is deactivated?
To check if a Zendesk trigger is deactivated, you need to review your trigger settings. Start by examining the ticket events to see if any trigger is notifying your team. The default trigger for notifications is usually 'Notify all agents of…
What should I do if Zendesk notifications are blocked by my email?
If Zendesk notifications are being blocked by your email, you might need to adjust your email settings. First, confirm that the trigger is running and sending notifications. If it is, but you're still not receiving emails, check your spam or junk…
How can I create a new trigger in Zendesk for ticket notifications?
Creating a new trigger in Zendesk for ticket notifications is a straightforward process. If your existing triggers are deactivated or deleted, you can build a new one. Go to your Zendesk settings and create a trigger that mirrors the functionality…
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