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How to Use Zendesk Bots - Frequently asked questions

Discover where you can deploy Zendesk bots effectively. This page answers common questions about utilizing Zendesk bots across various platforms and scenarios.

Frequently asked questions

How do Zendesk bots handle autoreplies in support emails?

Zendesk bots can automate email responses by suggesting helpful articles. When a user submits a support request via email, they receive an auto-response with article suggestions from your help center. If a suggested article resolves their issue,…

Can Zendesk bots provide autoreplies in web forms?

Yes, Zendesk bots can offer autoreplies in web-based ticket forms. When a user submits a request through your help center's form, a pop-up suggests articles that might help. If an article resolves their issue, the user can close the request…

What is the conversation bot in the Zendesk messaging Web Widget?

The conversation bot in the Zendesk messaging Web Widget is a customizable tool for guiding customers to solutions. It offers 24/7 support on your website or help center. You can design the bot to fit your needs, from simple greetings to complex…

How do Zendesk bots work in mobile SDKs?

Zendesk bots can be integrated into mobile apps using our SDKs, providing in-context support without disrupting the user experience. Users can mark articles as solving their issues or escalate to a support ticket if needed. The bot builder is…

How do Zendesk bots suggest articles in Slack?

Zendesk bots can suggest articles in Slack when integrated with Zendesk Support. The bot listens to questions in configured Slack channels and offers relevant article suggestions. Users can indicate if the article was helpful or request more…

Can Zendesk bots be used in Microsoft Teams?

Yes, Zendesk bots can be integrated into Microsoft Teams to provide article suggestions when users ask questions. By default, the bot is off in channels, but admins can enable it and manage settings. If the bot can't answer a question, it prompts…

What are the capabilities of Zendesk bots in the Web Widget (Classic)?

In the Web Widget (Classic), Zendesk bots provide article suggestions in a conversational manner across your site. Customers can request escalation to a human agent through options like callbacks, live chat, or leaving a message. This setup…

How can developers use Zendesk bot APIs?

Zendesk's Answer Bot API allows developers to extend AI-powered self-service help to any channel. This enables the creation of custom automation experiences. Users can mark their questions as resolved or not, providing valuable data for reporting…

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Zendesk Support Tickets

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Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
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