How to Use Zendesk Bots - Frequently asked questions
Frequently asked questions
How do Zendesk bots handle autoreplies in support emails?
Zendesk bots can automate email responses by suggesting helpful articles. When a user submits a support request via email, they receive an auto-response with article suggestions from your help center. If a suggested article resolves their issue,…
Can Zendesk bots provide autoreplies in web forms?
Yes, Zendesk bots can offer autoreplies in web-based ticket forms. When a user submits a request through your help center's form, a pop-up suggests articles that might help. If an article resolves their issue, the user can close the request…
What is the conversation bot in the Zendesk messaging Web Widget?
The conversation bot in the Zendesk messaging Web Widget is a customizable tool for guiding customers to solutions. It offers 24/7 support on your website or help center. You can design the bot to fit your needs, from simple greetings to complex…
How do Zendesk bots work in mobile SDKs?
Zendesk bots can be integrated into mobile apps using our SDKs, providing in-context support without disrupting the user experience. Users can mark articles as solving their issues or escalate to a support ticket if needed. The bot builder is…
How do Zendesk bots suggest articles in Slack?
Zendesk bots can suggest articles in Slack when integrated with Zendesk Support. The bot listens to questions in configured Slack channels and offers relevant article suggestions. Users can indicate if the article was helpful or request more…
Can Zendesk bots be used in Microsoft Teams?
Yes, Zendesk bots can be integrated into Microsoft Teams to provide article suggestions when users ask questions. By default, the bot is off in channels, but admins can enable it and manage settings. If the bot can't answer a question, it prompts…
What are the capabilities of Zendesk bots in the Web Widget (Classic)?
In the Web Widget (Classic), Zendesk bots provide article suggestions in a conversational manner across your site. Customers can request escalation to a human agent through options like callbacks, live chat, or leaving a message. This setup…
How can developers use Zendesk bot APIs?
Zendesk's Answer Bot API allows developers to extend AI-powered self-service help to any channel. This enables the creation of custom automation experiences. Users can mark their questions as resolved or not, providing valuable data for reporting…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
