Fix Blank Emails in Ticket Updates - Frequently asked questions
Discover solutions to common issues causing blank emails in Zendesk ticket updates. This page addresses frequently asked questions to help resolve these email problems.
Frequently asked questions
Why are my customers receiving blank emails from ticket updates?
Customers might receive blank emails from ticket updates if a trigger is set to send notifications without checking for a public comment. This happens when the trigger doesn't include a condition to verify if a comment is present before sending the…
How can I stop sending blank email notifications to customers?
To stop sending blank email notifications, ensure your triggers are set to only send emails when a public comment is present. This involves modifying the trigger conditions. First, identify the trigger responsible by checking the Email…
What should I do if email notifications are still blank after adding a comment?
If email notifications remain blank even after adding a public comment, your trigger might be missing a necessary placeholder in the email body. Ensure that placeholders like {{ticket.comments_formatted}} are included in the Email body under…
How do I find the trigger causing blank email notifications?
To find the trigger causing blank email notifications, search for the Email notification event in the ticket's events. This event will link you to the trigger responsible for sending the email. Once you locate the trigger, you can adjust its…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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