Custom Formatting for Ticket Tags - Frequently asked questions
Discover answers to common questions about custom formatting for ticket tags in Zendesk Explore. Learn how to enhance your data presentation with these expert tips.
Frequently asked questions
How can I format ticket tags to proper case in Zendesk Explore?
To format ticket tags to proper case in Zendesk Explore, you can create a custom attribute. This involves replacing underscores with spaces and capitalizing the first letter of each tag. To do this, navigate to the Reports library in Explore,…
How do I remove the start of a ticket tag in Zendesk Explore?
Removing the start of a ticket tag in Zendesk Explore can be done by creating a custom attribute. This is useful for maintaining consistent naming conventions and consolidating historical reporting. To achieve this, create a new report in…
What is the purpose of using custom attributes for ticket tags in Zendesk Explore?
Custom attributes for ticket tags in Zendesk Explore allow you to format and manage tags more effectively. This can include changing the case of tags or removing specific parts of a tag string. By using custom attributes, you can ensure…
Can I remove all characters before the first underscore in a ticket tag?
Yes, you can remove all characters before the first underscore in a ticket tag using a custom formula in Zendesk Explore. This method allows you to avoid creating multiple custom attributes for each tag. The formula involves using regular…
How can I format ticket tags by removing group names in Zendesk Explore?
To format ticket tags by removing group names in Zendesk Explore, you can use a custom formula. This is useful when you want to focus on specific tags without the group or subgroup names. The formula uses regular expressions to remove any group…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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