Format Ticket Tags by Removing Group Names
How can I format ticket tags by removing group names in Zendesk Explore?
To format ticket tags by removing group names in Zendesk Explore, you can use a custom formula. This is useful when you want to focus on specific tags without the group or subgroup names.
The formula uses regular expressions to remove any group or subgroup names, leaving only the specific tag formatted in proper case. This approach is helpful for simplifying reports and focusing on the most relevant data. For more information, check out the originalZendesk help article.
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