Reporting Reopened Tickets Daily - Frequently asked questions
Discover how to report on reopened tickets per day with Zendesk Explore. Find answers to common questions and enhance your ticket management skills.
Frequently asked questions
How can I report on the number of reopened tickets per day in Zendesk?
To report on the number of reopened tickets per day in Zendesk, you can use the Reopened tickets metric and the Ticket Solve date attribute. Start by clicking the Reports icon in Explore, then create a new report. Select the Support - Tickets…
What do I need to create a report on reopened tickets in Zendesk?
To create a report on reopened tickets in Zendesk, you'll need a few things: Zendesk Explore Professional or Enterprise, and editor or admin permissions. The process is beginner-friendly and takes about 5 minutes. With these requirements met, you…
How can I filter reopened tickets that occur after 72 hours of the initial solve in Zendesk?
To filter reopened tickets that occur after 72 hours of the initial solve in Zendesk, you can create a custom view. This involves setting up a filter to identify tickets reopened more than 72 hours after their initial resolution. Once the view is…
Can I report on tickets that are reopened multiple times in Zendesk?
Yes, you can report on tickets that are reopened multiple times in Zendesk by using custom calculations. While the standard reporting features allow you to track reopened tickets, custom calculations can help you identify tickets that have been…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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