Report on Multiple Reopens in Zendesk Tickets
Find out how to use custom calculations in Zendesk to report on tickets that are reopened multiple times.
Can I report on tickets that are reopened multiple times in Zendesk?
Yes, you can report on tickets that are reopened multiple times in Zendesk by using custom calculations.
While the standard reporting features allow you to track reopened tickets, custom calculations can help you identify tickets that have been reopened more than once. This requires setting up specific metrics and attributes in your report to capture multiple reopen events.
More related questions
How can I report on the number of reopened tickets per day in Zendesk?
To report on the number of reopened tickets per day in Zendesk, you can use the Reopened tickets metric and the Ticket Solve date attribute. Start by clicking the Reports icon in Explore, then create a new report. Select the Support - Tickets…
What do I need to create a report on reopened tickets in Zendesk?
To create a report on reopened tickets in Zendesk, you'll need a few things: Zendesk Explore Professional or Enterprise, and editor or admin permissions. The process is beginner-friendly and takes about 5 minutes. With these requirements met, you…
How can I filter reopened tickets that occur after 72 hours of the initial solve in Zendesk?
To filter reopened tickets that occur after 72 hours of the initial solve in Zendesk, you can create a custom view. This involves setting up a filter to identify tickets reopened more than 72 hours after their initial resolution. Once the view is…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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