Best Practices for Phone Support eBook - Frequently asked questions
Discover answers to common questions about the Best Practices for Phone Support eBook. Learn how to optimize your phone support strategy effectively.
Frequently asked questions
Why do customers still prefer phone support?
Customers still prefer phone support because it offers a personal touch. Even with the rise of email and social media, many people appreciate the ability to resolve complex issues or receive personalized service over the phone. Companies that…
What is Zendesk Talk and how does it help?
Zendesk Talk is a cloud-based call center software that enhances phone support. It integrates seamlessly with Zendesk's multichannel support ticketing solution, allowing teams to manage phone support alongside other customer interactions. This…
How can the Zendesk Talk eBook help my team?
The Zendesk Talk eBook is a comprehensive guide to implementing Zendesk Talk effectively. It offers high-level guidance and best practice tips to help your team provide excellent phone support. The eBook covers setting goals, optimizing…
What topics are covered in the Zendesk Talk eBook?
The Zendesk Talk eBook covers several key topics to enhance phone support. It includes strategies for developing support goals, organizing phone infrastructure, training talented agents, and measuring support effectiveness. These insights help…
Where can I get the Zendesk Talk eBook?
You can download the complete Zendesk Talk eBook from the Zendesk website. This resource is designed to help you set up and optimize your phone support using Zendesk…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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Howard Blick Customer Service Team Lead
Freecash
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Read FreeCash's case study
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