Account Transition from Trial to Paid - Frequently asked questions
Discover answers to common questions about transitioning from a trial to a paid Zendesk account. Learn about account settings, data retention, and more.
Frequently asked questions
Will my settings reset when upgrading from a trial to a paid Zendesk account?
No, your settings won't reset when you upgrade from a trial to a paid Zendesk account. All the customizations and changes you made during your trial, such as custom triggers and associated Talk lines, will carry over to your paid account. However,…
What happens to my customizations when I move from a Zendesk trial to a paid account?
Your customizations will remain intact when you transition from a Zendesk trial to a paid account. This includes all changes like custom triggers and Talk lines. Be aware that if your customizations involve code edits to your Guide theme or…
Can I keep my Zendesk trial customizations but remove test tickets?
Yes, you can keep your customizations from your Zendesk trial while removing test tickets. To do this, you can bulk delete the tickets in your trial account. This allows you to maintain all the settings and customizations you've made, such as…
How can I start fresh with a new Zendesk account but keep my subdomain?
To start fresh with a new Zendesk account while keeping your subdomain, you can create a new trial and upgrade it to a paid account immediately. This approach allows you to avoid transferring any customizations from your previous trial. To retain…
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Customer.io($50M+ ARR)
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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