image for site

Account Transition from Trial to Paid - Frequently asked questions

Discover answers to common questions about transitioning from a trial to a paid Zendesk account. Learn about account settings, data retention, and more.

Frequently asked questions

Will my settings reset when upgrading from a trial to a paid Zendesk account?

No, your settings won't reset when you upgrade from a trial to a paid Zendesk account. All the customizations and changes you made during your trial, such as custom triggers and associated Talk lines, will carry over to your paid account. However,…

What happens to my customizations when I move from a Zendesk trial to a paid account?

Your customizations will remain intact when you transition from a Zendesk trial to a paid account. This includes all changes like custom triggers and Talk lines. Be aware that if your customizations involve code edits to your Guide theme or…

Can I keep my Zendesk trial customizations but remove test tickets?

Yes, you can keep your customizations from your Zendesk trial while removing test tickets. To do this, you can bulk delete the tickets in your trial account. This allows you to maintain all the settings and customizations you've made, such as…

How can I start fresh with a new Zendesk account but keep my subdomain?

To start fresh with a new Zendesk account while keeping your subdomain, you can create a new trial and upgrade it to a paid account immediately. This approach allows you to avoid transferring any customizations from your previous trial. To retain…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites