Zendesk trial to paid: Customizations impact
Discover what happens to your Zendesk customizations when upgrading from a trial to a paid account. Keep or reset them.
What happens to my customizations when I move from a Zendesk trial to a paid account?
Your customizations will remain intact when you transition from a Zendesk trial to a paid account. This includes all changes like custom triggers and Talk lines.
Be aware that if your customizations involve code edits to your Guide theme or additional languages, and your new plan doesn't support these features, they will be locked for editing. If you want to start fresh without these customizations, consider creating a new trial and upgrading it immediately.
More related questions
Will my settings reset when upgrading from a trial to a paid Zendesk account?
No, your settings won't reset when you upgrade from a trial to a paid Zendesk account. All the customizations and changes you made during your trial, such as custom triggers and associated Talk lines, will carry over to your paid account. However,…
Can I keep my Zendesk trial customizations but remove test tickets?
Yes, you can keep your customizations from your Zendesk trial while removing test tickets. To do this, you can bulk delete the tickets in your trial account. This allows you to maintain all the settings and customizations you've made, such as…
How can I start fresh with a new Zendesk account but keep my subdomain?
To start fresh with a new Zendesk account while keeping your subdomain, you can create a new trial and upgrade it to a paid account immediately. This approach allows you to avoid transferring any customizations from your previous trial. To retain…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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