How to Filter Business Rules - Frequently asked questions
Frequently asked questions
How can I filter business rules in Zendesk Support?
Filtering business rules in Zendesk Support allows you to gain better insights into your automations, macros, triggers, and views. You can sort these elements based on various criteria to manage them more effectively. For automations, macros, and…
What criteria can I use to sort automations, macros, and triggers in Zendesk?
In Zendesk, you can sort automations, macros, and triggers using various criteria to better manage your business rules. This sorting capability helps you quickly access and organize these elements based on your specific needs. While the exact…
How can I sort views in Zendesk Support?
Sorting views in Zendesk Support is straightforward and can be done by creation and update dates. This feature allows you to organize your views efficiently, making it easier to access the most recent or relevant ones. You can sort views by the…
Can I sort shared views and macros by group availability in Zendesk?
Yes, in Zendesk, you can sort shared views and macros by the groups to which they are available. This feature is particularly useful if you have created macros or views that are only accessible to specific groups. By sorting based on group…
How do I categorize and sort macros in Zendesk?
In Zendesk, you can categorize macros by creating up to three levels of categorization within your macro titles. This is done by using two colons to separate categories, allowing for a structured organization. Once categorized, you can sort your…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
