In Zendesk, you can sort automations, macros, and triggers using various criteria to better manage your business rules. This sorting capability helps you quickly access and organize these elements based on your specific needs.
While the exact criteria aren't detailed in the help doc, typically, sorting options might include factors like name, date created, or last updated. This flexibility allows you to streamline your workflow and focus on the most relevant rules.
Filtering business rules in Zendesk Support allows you to gain better insights into your automations, macros, triggers, and views. You can sort these elements based on various criteria to manage them more effectively. For automations, macros, and…
Sorting views in Zendesk Support is straightforward and can be done by creation and update dates. This feature allows you to organize your views efficiently, making it easier to access the most recent or relevant ones. You can sort views by the…
Yes, in Zendesk, you can sort shared views and macros by the groups to which they are available. This feature is particularly useful if you have created macros or views that are only accessible to specific groups. By sorting based on group…
In Zendesk, you can categorize macros by creating up to three levels of categorization within your macro titles. This is done by using two colons to separate categories, allowing for a structured organization. Once categorized, you can sort your…