image for site

Agent Replies on X Thread, Not Ticket - Frequently asked questions

Discover solutions for agent replies appearing on X threads but missing in tickets. Explore frequently asked questions to resolve this Zendesk issue effectively.

Frequently asked questions

Why are my agent replies visible on X but not in Zendesk tickets?

If your agent replies are showing up on X (formerly Twitter) but not in Zendesk tickets, it might be due to several reasons. First, ensure that the agent didn't reply directly from the X thread instead of through the Zendesk ticket. Replies made…

How can I ensure agent replies on X appear in Zendesk tickets?

To make sure agent replies on X (formerly Twitter) appear in Zendesk tickets, verify that agents are replying through the Zendesk ticket interface rather than directly on X. Direct replies on X won't sync with Zendesk tickets. If the issue…

What should I do if Zendesk and X integration is not working?

If the integration between Zendesk and X (formerly Twitter) isn't working, start by checking if there are any service incidents affecting either platform. Visit the Zendesk Status page and the X Status page to see if there are any known issues. If…

How do I relink the X channel to Zendesk?

Relinking the X (formerly Twitter) channel to Zendesk can resolve synchronization issues. To do this, first unlink the X channel from Zendesk. Then, follow the setup process to link it again. This process can help if the channel was deauthorized…

What are common performance issues affecting Zendesk and X?

Common performance issues affecting Zendesk and X (formerly Twitter) integration include extensive data in threads, such as numerous replies, GIFs, images, and videos. These can slow down the synchronization process. To address these issues, clear…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites