If your agent replies are showing up on X (formerly Twitter) but not in Zendesk tickets, it might be due to several reasons. First, ensure that the agent didn't reply directly from the X thread instead of through the Zendesk ticket. Replies made…
To make sure agent replies on X (formerly Twitter) appear in Zendesk tickets, verify that agents are replying through the Zendesk ticket interface rather than directly on X. Direct replies on X won't sync with Zendesk tickets. If the issue…
If the integration between Zendesk and X (formerly Twitter) isn't working, start by checking if there are any service incidents affecting either platform. Visit the Zendesk Status page and the X Status page to see if there are any known issues. If…
Relinking the X (formerly Twitter) channel to Zendesk can resolve synchronization issues. To do this, first unlink the X channel from Zendesk. Then, follow the setup process to link it again. This process can help if the channel was deauthorized…
Common performance issues affecting Zendesk and X (formerly Twitter) integration include extensive data in threads, such as numerous replies, GIFs, images, and videos. These can slow down the synchronization process. To address these issues, clear…