Agent Replies on X Not in Zendesk Tickets: Solutions
Why are my agent replies visible on X but not in Zendesk tickets?
If your agent replies are showing up on X (formerly Twitter) but not in Zendesk tickets, it might be due to several reasons. First, ensure that the agent didn't reply directly from the X thread instead of through the Zendesk ticket. Replies made directly on X won't automatically appear in the ticket thread.
Additionally, performance issues could be a factor, especially if the thread contains a lot of data like images or videos. Try clearing your browser's cache and cookies, and check if any browser extensions might be interfering. Lastly, check for any service incidents affecting Zendesk or X, and consider relinking the X channel to Zendesk if the issue persists. For more details, visit theoriginal help article.
More related questions
How can I ensure agent replies on X appear in Zendesk tickets?
To make sure agent replies on X (formerly Twitter) appear in Zendesk tickets, verify that agents are replying through the Zendesk ticket interface rather than directly on X. Direct replies on X won't sync with Zendesk tickets. If the issue…
What should I do if Zendesk and X integration is not working?
If the integration between Zendesk and X (formerly Twitter) isn't working, start by checking if there are any service incidents affecting either platform. Visit the Zendesk Status page and the X Status page to see if there are any known issues. If…
How do I relink the X channel to Zendesk?
Relinking the X (formerly Twitter) channel to Zendesk can resolve synchronization issues. To do this, first unlink the X channel from Zendesk. Then, follow the setup process to link it again. This process can help if the channel was deauthorized or…
What are common performance issues affecting Zendesk and X?
Common performance issues affecting Zendesk and X (formerly Twitter) integration include extensive data in threads, such as numerous replies, GIFs, images, and videos. These can slow down the synchronization process. To address these issues, clear…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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